Are any of these familiar?

What if the missing piece was a Fractional COO?

What got you here is you: your energy, your standards, your hands on everything. What gets you to the next level is different. It is a business that runs on systems and owners, not on your constant attention. Building that is a full-time job, and it is not yours: yours is the vision, the clients, the growth.

That job belongs to a COO. At your stage it is not yet a five-day-a-week job, so hiring one full time means buying more of the role than the business needs. Leaving it unfilled means it lands on you. A fractional COO is the third option: the same seniority, for the days the work actually takes.

In practice, I become your number two. Not a consultant, not a coach. I diagnose what is missing, then I build it with you: one owner for every function, a decision rhythm your team keeps, numbers that reach you before you ask. I stay inside the business, leading the change, until it runs on ownership and rhythm instead of on you.

Illustration: a mind organised into structure

How I work

Every engagement starts with a thorough Operating Review: four to six weeks inside your numbers, your team, and the way work actually gets done. You see what I see, in your own portal, and we go through every finding together.

Then I stay embedded, and we act: fix what leaks, protect what works, build what’s missing.

Who I work with

Founders

You run a founder-led service business, established for years: a strong team, a proven offer, revenue between $1M and $10M. And you feel you are hitting a ceiling. Too many decisions still go through you, and the structure will not follow you into the next phase on its own.

Funds and investors

Private equity, venture capital and family offices.

If you are planning to acquire or invest in a company, the Operating Review tells you what financial due diligence cannot: where founder dependence sits, what breaks at scale, and whether the current team can deliver the plan. After you invest, the Operating Partnership puts a senior operator inside the company, week after week, building the structure that carries the plan.

I am not the right person if you are still testing what you sell, or if you want a pair of hands with no strategic mind, rather than a second brain. I will say so on the first call, and point you to someone better suited.

What clients say

"…felt like someone finally turning the lights on in a room I'd been navigating in the dark for years. For the first time in a long time, I feel genuinely calm. Clear. Ready. Like I'm finally moving, but on tracks."

Elsbeth Blekkenhorst-Tammes Founder, WWC

"Working with her genuinely feels like having a safe pair of hands in the room. She balances rigour with practicality. Nothing feels over-engineered, yet nothing important is left loose."

Amanda Hyde-Pierce CEO, IAOBM

"Clemence helped me set up systems for my work with international clients - her approach has been a game changer."

Dr Shaheena Janjuha-Jivraj Founder, Cygnet Consultancy and Delta Futures

FAQ

What’s the investment?

It depends on the shape of the engagement: the scope, the number of days, the business itself. Get in touch and we will scope it together. For the Operating Partnership, the level is agreed at signature and recalibrated after the Operating Review, in either direction, with the Review as the evidence. You will never receive a timesheet from me.

Why six months minimum for The Operating Partnership?

The Operating Review takes four to six weeks, and it gives you a thorough diagnosis of the business along with the plan that comes out of it. Changing the way a company runs takes longer than understanding it. Giving every function a real owner, and settling a rhythm your team keeps on its own, is the work of two quarters. Six months is the minimum where that change becomes solid enough to hold.

Where does the 9D Framework come from?

The 9D was built in cooperation with another fractional COO. Between us: more than 40 years of operating experience, inside corporates, startups and founder-led businesses.

It stands on established operating methods and on formal training. And on the thing no method can give, which is what we have watched work and fail inside real businesses.

It is not a frozen model. We run it in live engagements, reassess it, and update it, because the world it measures is moving fast and a method that stands still falls behind. What it gives you is a guide strong enough to trust and clear enough to argue with: your whole business, nine dimensions, one view.

We have already worked with a consultant but did not get any results. What’s your value proposition?

The difference is what happens after the analysis. A consultant studies the business, hands over recommendations, and leaves you to apply them. That last part is the hard one, because it has to happen while the business keeps running.

I start with a deep diagnosis of your business in particular: four to six weeks across nine dimensions, inside your systems and with your team, rather than a framework applied from the outside. Out of it comes a 90-day plan that we go through and agree together, so nothing is imposed on you.

Then I stay. In a Partnership I am inside the business, leading the change with your team until it holds on its own. And whatever is already working, we keep and protect.

Do you do the work, or advise on it?

In practice, I become the founder's sparring partner, the number two of the business. I diagnose, architect, install, and pilot the people and systems that do the work. Doing your team's tasks is not my job, and if it were, you would have bought a pair of hands and kept the same problem. When a project needs a specialist builder, a custom AI deployment for example, I bring one in and lead the delivery.

My team will not like being interviewed. How will you manage that?

That reaction is normal and I plan for it. Every conversation is agreed with you in advance, and we decide together how it runs. Nothing any individual says comes back to you attributed. What comes back is the pattern, which is the only part that is useful anyway.

Will structure make my company rigid?

That fear usually comes from having seen bad structure: process for its own sake. What I build removes ambiguity, not personality. One owner per function, decisions that stop waiting, numbers that arrive on time. Structures don't restrict people. They free them.

Do you work in person, or remotely?

Both. In Qatar, in person is easy. Travel inside the GCC works too, agreed in advance, and the same goes for Europe when travel is taken care of. I also work fully remotely, and leading a team remotely is not a problem. We agree the balance of remote and onsite time when we scope the engagement.

You create the vision. I build the systems that scale it.

Let's talk

Thirty minutes. We cover where the business is, what is in the way, and whether I am the right person for it.

Book a discovery call