You hired well, you delegated the tasks, and somehow the decisions come back to you. So the business moves only as fast as you do.
You know where the business should be in three years. What nobody handed you is how a company gets from here to there without you pushing every metre of it.
Instead, every new client and every new hire adds weight. Revenue is up, and running the business feels heavier than a year ago.
The new direction is decided, maybe even announced. But day to day your operations still work the way they always have, and they cannot carry the new strategy.
Your clients’ needs have changed, AI has changed what they expect, and the offer that built your name is starting to age. You know the business has to pivot. But it was built for what used to work, and it will not turn on its own.
A buyer pays for what works without you. How much of your business would still run if you stepped away for three months?
If you recognise your business here, the problem is not effort, and it is not your team. The business has outgrown the way it is run.
What got you here is you: your energy, your standards, your hands on everything. What gets you to the next level is different. It is a business that runs on systems and owners, not on your constant attention. Building that is a full-time job, and it is not yours: yours is the vision, the clients, the growth.
That job belongs to a COO. At your stage it is not yet a five-day-a-week job, so hiring one full time means buying more of the role than the business needs. Leaving it unfilled means it lands on you. A fractional COO is the third option: the same seniority, for the days the work actually takes.
In practice, I become your number two. Not a consultant, not a coach. I diagnose what is missing, then I build it with you: one owner for every function, a decision rhythm your team keeps, numbers that reach you before you ask. I stay inside the business, leading the change, until it runs on ownership and rhythm instead of on you.
Every engagement starts with a thorough Operating Review: four to six weeks inside your numbers, your team, and the way work actually gets done. You see what I see, in your own portal, and we go through every finding together.
Then I stay embedded, and we act: fix what leaks, protect what works, build what’s missing.
Know exactly what is holding your business back, and what to do about it.
Book a discovery call →Four to six weeks, one diagnostic.
Founder questionnaire, founder one-to-one diagnosis sessions, team questionnaires and interviews, live business observations.
A deep review of the operational health of your entire business: what works, what leaks, and what is missing. Then a 90-day plan to action the change, presented live and agreed together.
You know what to fix, in what order, and why. And you have the option to continue into the Operating Partnership.
Free yourself from daily operations, with a number two who builds as she goes.
Book a discovery call →Minimum six months. Month one is the Operating Review.
Embedded in your business, on a weekly and monthly working rhythm. Every quarter, a half-day strategic review: we measure what changed and set the next 90 days.
A number two leading the change inside your business: ownership, decision-making, hiring, tools, AI. The scope is written down and agreed together, never imposed.
Every important function has one owner, decisions get made without you in the room, and the numbers reach you before you ask.
Nine dimensions, one read of your business.
Experience taught me that operational problems rarely sit where the founder thinks they are. And a framework can tell you what a well-run company looks like. It cannot tell you where your own building is leaking.
The 9D was born to answer that. Nine lenses on the operational system of a business, built for founders who took a company from nothing to somewhere between one and ten million, and were never trained to run the operations that came with it. It stands on frameworks that have proven themselves and on more than forty years of combined operating experience, adapted for a company at that stage.
The Operational Snapshot · sample
● Pick a dimension
What does the company stand for, what culture does it live by, and where is it going?
I look at whether the company's direction is written, shared, and actually used when decisions get made.
On the sample snapshot Reliable
Can you state your strategy simply, and is it visibly driving revenue and margin?
I look at whether the strategy exists outside your head, and whether the week's work actually serves it.
On the sample snapshot Developing
Are the right people in the right seats, with real ownership and the authority to act?
I look at who owns what, where ownership is missing, and where everything routes back to you.
On the sample snapshot Fragile
Does the business deliver the same quality every time, whoever does the work?
I look at how work actually gets done: what is written down, what lives in people's heads, and what breaks when someone is away.
On the sample snapshot Fragile
Does the quarter end with what was promised shipped, without you dragging it over the line?
I look at how plans become work: what gets decided, what gets finished, and what keeps slipping.
On the sample snapshot Developing
Do the right clients arrive, sign, and stay, on purpose?
I look at the client journey end to end: how they arrive, what they experience, and why they stay or leave.
On the sample snapshot Reliable
Is the machine running, and is it making money?
I look at whether the numbers you steer with are the right ones, arrive on time, and tell you the truth.
On the sample snapshot Reliable
Does your presence multiply the team, or just add your own hours?
I look at what happens when you are not in the room: what moves, what waits, and what that says about the team around you.
On the sample snapshot Reliable
Where can AI take real work off your people, safely?
I look at where AI could take real work off your team today, and whether the structure underneath is ready to hold it.
On the sample snapshot Fragile
You run a founder-led service business, established for years: a strong team, a proven offer, revenue between $1M and $10M. And you feel you are hitting a ceiling. Too many decisions still go through you, and the structure will not follow you into the next phase on its own.
Private equity, venture capital and family offices.
If you are planning to acquire or invest in a company, the Operating Review tells you what financial due diligence cannot: where founder dependence sits, what breaks at scale, and whether the current team can deliver the plan. After you invest, the Operating Partnership puts a senior operator inside the company, week after week, building the structure that carries the plan.
I am not the right person if you are still testing what you sell, or if you want a pair of hands with no strategic mind, rather than a second brain. I will say so on the first call, and point you to someone better suited.
"…felt like someone finally turning the lights on in a room I'd been navigating in the dark for years. For the first time in a long time, I feel genuinely calm. Clear. Ready. Like I'm finally moving, but on tracks."
Elsbeth Blekkenhorst-Tammes Founder, WWC
"Working with her genuinely feels like having a safe pair of hands in the room. She balances rigour with practicality. Nothing feels over-engineered, yet nothing important is left loose."
Amanda Hyde-Pierce CEO, IAOBM
"Clemence helped me set up systems for my work with international clients - her approach has been a game changer."
Dr Shaheena Janjuha-Jivraj Founder, Cygnet Consultancy and Delta Futures
It depends on the shape of the engagement: the scope, the number of days, the business itself. Get in touch and we will scope it together. For the Operating Partnership, the level is agreed at signature and recalibrated after the Operating Review, in either direction, with the Review as the evidence. You will never receive a timesheet from me.
The Operating Review takes four to six weeks, and it gives you a thorough diagnosis of the business along with the plan that comes out of it. Changing the way a company runs takes longer than understanding it. Giving every function a real owner, and settling a rhythm your team keeps on its own, is the work of two quarters. Six months is the minimum where that change becomes solid enough to hold.
The 9D was built in cooperation with another fractional COO. Between us: more than 40 years of operating experience, inside corporates, startups and founder-led businesses.
It stands on established operating methods and on formal training. And on the thing no method can give, which is what we have watched work and fail inside real businesses.
It is not a frozen model. We run it in live engagements, reassess it, and update it, because the world it measures is moving fast and a method that stands still falls behind. What it gives you is a guide strong enough to trust and clear enough to argue with: your whole business, nine dimensions, one view.
The difference is what happens after the analysis. A consultant studies the business, hands over recommendations, and leaves you to apply them. That last part is the hard one, because it has to happen while the business keeps running.
I start with a deep diagnosis of your business in particular: four to six weeks across nine dimensions, inside your systems and with your team, rather than a framework applied from the outside. Out of it comes a 90-day plan that we go through and agree together, so nothing is imposed on you.
Then I stay. In a Partnership I am inside the business, leading the change with your team until it holds on its own. And whatever is already working, we keep and protect.
In practice, I become the founder's sparring partner, the number two of the business. I diagnose, architect, install, and pilot the people and systems that do the work. Doing your team's tasks is not my job, and if it were, you would have bought a pair of hands and kept the same problem. When a project needs a specialist builder, a custom AI deployment for example, I bring one in and lead the delivery.
That reaction is normal and I plan for it. Every conversation is agreed with you in advance, and we decide together how it runs. Nothing any individual says comes back to you attributed. What comes back is the pattern, which is the only part that is useful anyway.
That fear usually comes from having seen bad structure: process for its own sake. What I build removes ambiguity, not personality. One owner per function, decisions that stop waiting, numbers that arrive on time. Structures don't restrict people. They free them.
Both. In Qatar, in person is easy. Travel inside the GCC works too, agreed in advance, and the same goes for Europe when travel is taken care of. I also work fully remotely, and leading a team remotely is not a problem. We agree the balance of remote and onsite time when we scope the engagement.
Thirty minutes. We cover where the business is, what is in the way, and whether I am the right person for it.